Please note that some items in our store are manufactured to order. Your backorder is sent to our factory as soon as your payment is received. Backorder shipments have a lead time of 3 weeks from date of order. If orders are made up of in-stock and backorder items our standard practice is to ship the entire order when the backorder items are received in our warehouse. It is however to part ship orders upon request.
For more info please contact our customer service department.
Cancelled orders that have been picked and packed are subject to a 10% restocking fee. Items that have been shipped cannot be cancelled and will need to be returned. Please see our returns policy and procedure for details on how to process a return. In extreme cases we reserve the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered in which case you shall receive a full refund to the value of their order.
Should you wish to return any item in your purchase, Give us a call on +27 (0)11 701 2200 and we’ll complete all the necessary details over the phone. One of our Customer Support consultants will call you back to complete the transaction.
NB: You will need a Return Authorization Slip (RMA) before returning any merchandise. Please do not ship an item back or drop it at a store before contacting our Customer Support team. Culinary stores are not able to process RMA transactions for online shipments.
If the item was purchased more than 30 days previously to the return, but no more than 60 days previous to the return it may be returned for exchange or refund. We reserve the right to charge a 10% handling fee on the exchange value of the goods.
If you do not have an original receipt, items cannot be returned or exchanged. Please keep your original invoice for 60 days after purchase.
If an item is faulty, it can be returned to Culinary after purchase with the original receipt. If an item is found to be faulty by our technical services department, we shall refund you the cost of returning the merchandise to us.
An item must be returned in the original manufacturer’s packaging for exchanges and refunds.
What if I don’t have the original packaging? We reserve the right to refuse goods that cannot resold or charge a 15% fee to the exchange value in cases when the original packaging is damaged.
This warranty does not apply: (a) to damage caused by use with non-Culinary products; (b) to damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes; (c) to damage caused by operating the product outside the permitted or intended uses described by the manufacturer; (d) to damage caused by service performed by anyone who is not a representative of Culinary; (e) to a product or part that has been modified to alter functionality or capability without the written permission of Culinary; (g) to damage caused due to electric fault or outage (h) to cosmetic damage, including but not limited to scratches, dents and similar occurrences.